Warranty &
Protection
You Can Count On
Comprehensive coverage for every RCSTARS product — LCD digital signage,, OLED and LED displays and beyond. Clear terms, fast service, and real support from our technical team.
Max Warranty
Standard Warranty
Response
Coverage
Coverage for Every Product
All warranty periods start from the date of delivery sign-off. Warranty applies exclusively to original products supplied by RCSTARS through authorized channels.
Indoor LCD Advertising Display
5yr Indoor LCD Displays
Full all-inclusive warranty covering the whole unit and all major non-consumable components — mainboard, driver board, power supply, and LCD panel — for the same 5-year period.
- Whole Unit
- Mainboard
- LCD Panel
- Power Supply
Outdoor & High-Brightness LCD
3yr Outdoor, High-Brightness and Ultra-wide Bar Displays
All-inclusive warranty including all major non-consumable components. Extended warranty and service upgrade plans are available upon negotiation for specific project requirements.
- Whole Unit
- Main Components
- Extendable
All Other RCSTARS Products
3yr Standard Product Coverage
All other RCSTARS products not specified above are covered under the standard 3-year warranty. Coverage includes manufacturing defects, material quality issues, and workmanship flaws under normal use.
- All Products
- Manufacturing Defects
- Standard Terms
Software & Consumables: Included software receives free technical support and version updates for the agreed period. Consumable accessories (remote controls, cables, etc.) are warranted for a separately stated period. Expendable parts requiring regular replacement during normal product use are not covered.
What's Covered vs. Excluded
The following circumstances are explicitly excluded from free warranty service. Paid repair options may still be available — contact our support team for a quote.
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Manufacturing defects, material quality issues, and workmanship flaws from normal use
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Hardware failures in the whole unit and major non-consumable components within the warranty period
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First unresolvable major failure within the warranty period (return or exchange supported)
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Re-failure at the repaired or replaced section within 90 days following completed service
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Misuse, abuse, tampering, physical breakage, or unauthorized modification of the product
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Improper packaging or transportation damage — customer is solely responsible for shipping damage caused by non-standard packaging
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Damage from weather, extreme temperatures, solar radiation, external electrical faults, or lightning shocks
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Liquid spills, water damage, sand or corrosion damage, scratches, abrasions, or damage to external housings
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Damage from connectors or cables — presumed to result from misuse and not covered by warranty service
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Failure to follow the operation or maintenance instructions provided with the product
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Damage caused by devices (hardware or software) not supplied by RCSTARS operating simultaneously or interdependently with the product
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Expendable parts requiring regular replacement during normal product use
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Any failure after the applicable warranty period has expired — RCSTARS' warranty liability ceases upon expiration
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Image retention (burn-in), pixel anomalies within industry-acceptable limits, or gradual brightness loss over time
Who Pays for Shipping?
Shipping responsibility depends on whether the product is within the warranty period and the nature of the failure. The table below summarizes who bears the cost in each scenario.
In-Warranty Shipping Rules
| Failure Type | Outbound (to Customer) | Return (to RCSTARS) |
|---|---|---|
| Product Quality Issue | RCSTARS (50%) | Customer (50%) |
| Customer-Caused Damage | Customer (100%) | Customer (100%) |
For quality-related failures within warranty, shipping costs are split equally — RCSTARS covers one leg and the customer covers the other, or vice versa as agreed.
Out-of-Warranty Shipping Rules
| Failure Type | Outbound (to Customer) | Return (to RCSTARS) |
|---|---|---|
| Product Quality Issue | Customer (100%) | Customer (100%) |
| Customer-Caused Damage | Customer (100%) | Customer (100%) |
Once the warranty period has expired, the customer is responsible for all shipping costs in both directions, regardless of the cause of failure. Repair and parts costs also apply.
Five Steps from Issue to Resolution
Before returning any product, please work through our technical support process. Many issues can be resolved remotely, keeping your product in service without any downtime.
Prepare Your Information
Have your Model #, Serial #, and Purchase Date ready. You will need all three to proceed with any warranty service request.
Contact Technical Support
Reach out via hotline, website, or online store. Our technical support team will attempt to diagnose and correct minor issues remotely to keep your product in use.
RMA Issued (If Needed)
If remote support cannot resolve the issue, an RMA Number will be issued. The customer returns the defective unit to RCSTARS for repair and return.
Pack Using Original Packaging
The customer is solely responsible for shipping damage caused by non-standard packaging. If the original RCSTARS package is unavailable, obtain proper equivalent packaging before shipping.
Repair, Return & Confirm
RCSTARS completes the repair or replacement and returns the product. The customer inspects and signs off upon receipt. A service record is provided.
Three Ways We Make It Right
For failures covered under warranty, RCSTARS will — at its sole option and expense — provide one of the following remedies. These are the customer's sole and exclusive remedies under this Warranty.
Free Repair Restore to Full Working Condition
Defective components are repaired or replaced to restore normal operation. RCSTARS may use new, refurbished, or equivalent-quality parts according to actual conditions. All replaced parts remain the property of RCSTARS after service completion.
Spare Parts & Technical Support Long-Term Service & Maintenance Support
For products requiring component replacement after diagnosis, RCSTARS provides original or compatible spare parts and professional technical support to ensure stable operation. Service solutions are provided based on product condition and project requirements.
Project-Based Warranty Service Flexible Solutions for OEM/ODM Projects
For major failures that cannot be resolved through repair or component replacement, RCSTARS will evaluate the situation and provide suitable solutions, including repair services, key component replacement, or other agreed support options.
We Continue to Support You — Even After Warranty Ends
RCSTARS will continue to service its products even after the standard warranty period ends. If your product fails outside the warranty period, we will provide you with available repair options including associated costs before any work begins.
Continued Repair Service
RCSTARS provides paid repair services for all products, regardless of warranty status. Our certified technicians use original parts wherever possible to restore your product.
Transparent Cost Estimate
Before any repair begins, RCSTARS will provide you with a detailed breakdown of available repair options and associated costs — including parts, labor, and shipping. No surprise charges.
Customer Pays All Shipping
For all out-of-warranty service — whether the failure was caused by a quality issue or customer damage — the customer is responsible for all shipping costs in both directions.
Same Trusted Team
Out-of-warranty repairs are handled by the same certified service team. Contact our support channels with your Model #, Serial #, and a description of the issue to get started.
Frequently Asked
Can't find your answer? Reach out via our official hotline or online support channels.
What information do I need to start a warranty claim?
You must have your Model Number, Serial Number, and Purchase Date ready before contacting support. These are required to process any warranty service request.
What is the warranty period for RCSTARS products?
Who pays for shipping during a warranty claim?
What happens if my issue can be fixed remotely?
What is an RMA and how do I get one?
What packaging must I use when returning a product?
Is accidental damage or misuse covered?
What happens after my warranty expires?
What warranty applies after a repair is completed?
Can I transfer my warranty to someone else?
Get in Touch
Have your Model #, Serial #, and Purchase Date ready before reaching out. These are required to begin any service request.
Phone
Call our technical support team directly. Available during business hours for warranty inquiries and RMA requests.
Send us your Model #, Serial #, Purchase Date, and a description of the issue. We'll respond with next steps promptly.
Limitation of Liability & General Provisions
Sole Express Warranty
THE EXPRESS WARRANTIES SET FORTH HEREIN ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY RCSTARS. RCSTARS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Liability
IN NO EVENT SHALL RCSTARS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA LOSS. RCSTARS' TOTAL LIABILITY IS LIMITED TO THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT.
Original RCSTARS Products Only
This warranty applies exclusively to original products supplied by RCSTARS. It does not apply to the simultaneous or interdependent operation of RCSTARS products with hardware or software supplied by third parties.
Warranty Expiration
Upon expiration of the applicable warranty period, RCSTARS' warranty liability shall cease and terminate. Out-of-warranty paid repair service remains available — contact support for options and pricing.
Warranty Transfer
This warranty is transferable to subsequent owners for the remainder of the original warranty period, provided the new owner can supply valid proof of the original purchase date.
Post-Repair Coverage
A 90-day warranty applies to repaired or replaced sections from the date of service delivery. Replaced defective parts are not separately re-warranted. Installation, commissioning, and training are not included unless separately agreed.