1. The customer must have the model#, serial #, and purchase date.
2. Our Technical support team will attempt to correct any minor issues that might be causing the product failure for customers beforehand to help customers keep the products in use.
3. If the technical service is unable to resolve the issue, an RMA Number will be issued. Under this option, the customer returns the defective monitor for repair and return.
4. Please note that the customer will be held solely responsible for shipping damage that occurs due to the use of any packaging material other than the standard RCSTARS package. If the customer no longer has the original packaging the customer shall obtain the proper package.