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RMA will only be processed if it meets the following criteria:

1

Parts being returned must match original sales order.

2

Parts must be within warranty period.(Contact customer support representative for warranty conditions).

3

Parts that fall within Rcstars operating specifications or are deemed defective due to customer misapplication will be returned as is, and could be subject to an evaluation fee.

4

Parts must be returned in adequate condi-tion in proper packaging and shipping mate-rial. Failure to do so will result in product returned to sender.

5

If you need immediate replacement, provide your requirement with a new PO. Please note, Rcstars reserves the right to return product which is deemed customer damag-ed or no fault found from the RMA.

About the freight

1. If the clients report the product failure to Rcstars after one month but within one year after receipt of the pro-ducts, Rcstars will only bear one way freight charge.

2. If the clients report the product failure after one year of the receipt of the products, the client should bear the freight for the return and dispatch.

RMA Directions

Instructions:

Fill in all required data below. One form is required for each part number being returned. RMA numbers with return shipping instructions will be provided by email. Please post the defect description and the ori-ginal label on the product. Any information including data, pictures, detail failure info, etc. will expedite the processing of your RMA.

Rcstars Tech Return Material Authorization (RMA) Form

If the RMA form is INCOMPLETE or does not have payment information for an out-of-warranty unit, the product will be refused and return at the customer’s expense.

  1. IMPORTANT RMA PROCEDURES

    • Completely fill out the Return Merchandise Authorization(RMA)form. Incomplete RMA form will be refused.
    • Fax the RMA form with a copy of a proforma invoice to +86-755-26607454. An RMA number will be issued within 24 hours.
    • The RMA number is valid for 15 days from the date of issue.
    • To avoid damages, please ship the products with orignal packaging materials. Rcstars will NOT be responsible for any damages or lost iterms.
    • Clearly print the RMA number on the outside of the shipping package and ship it to: Address: 7/F, 2ND Bldg,Senyang High-Tech Park,N0.7 Roed,Guangming High-Tech Park District, Shenzhen, China, 518106.
    • The RMA number is only valid for 15 days and must be clearly displayed on the outside of the shipping package. If the RMA form is incomplete or there turn shipment does not have an  RMA number clear visible on the outside of the shipping label, the product will be refused and returned at the customer’s expense.

Warranty Files:

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