Client Services Rcstars Industrial

Rcstars Industrial

RCSTARS · Customer Services
CS
Customization · QA · Warranty

Innovate.
Manufacture.
Partner.

With independent R&D teams, algorithm engineers, precision equipment, and advanced production facilities, we provide comprehensive support from product development to mass production. Every product is built with strict quality control, innovative technology, and long-term customer support.

ODM Customization

OEM Branding

PCB Design

Industrial Design

Quality Control

After-Sales Support

5-Year Warranty

Rapid Prototyping

ODM Customization

OEM Branding

PCB Design

Industrial Design

Quality Control

After-Sales Support

5-Year Warranty

Rapid Prototyping

ODM / OEM

One partner, every step to market.

Whether you arrive with a full spec or just an idea, we transform your vision into a production-ready product with speed and precision.

Dedicated project teams, transparent milestone tracking, and end-to-end oversight from design through delivery.

300+

Brand Partners

3–5wk

Prototype Lead Time

99.8%

Outgoing Pass Rate

3/5yr

Max. Warranty

01 BRIEF SPEC Requirements Gathering 02 Low Med High Feasibility Analysis 03 M1 M2 M3 M4 PM EE ID KICKOFF Development Launch 04 MCU PCB FILES SIM Electronic Design 05 3D + STRUCT Appearance & Structure 06 RC★ MULTI REGION FRAGILE UP ↑ Packaging Design
01

Flexible MOQ

We work with clients of every scale — from pilot runs to high-volume production. No minimum that doesn't make sense for your project.

02

Dedicated Project Management

A named project manager from kickoff to delivery. One point of contact, full accountability, zero handoff confusion.

03

Transparent Progress Tracking

Milestone-based visibility at every stage. You always know exactly where your project stands — no chasing for updates.

What we customize

From surface finish to core hardware — every dimension of your product, made yours.

GOLDSKYROYALMATTEANODIZESPRAY COATBRUSHEDSANDBLAST
01

Appearance

Colors, materials, surface treatments, and structural form. A visual identity that belongs entirely to your brand.

  • Color & Material
  • Spray Coating
  • Anodizing
  • Structural Form
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02

Software & Firmware

Custom firmware, interface protocols, and software feature sets matched to your product requirements.

  • Firmware
  • Protocols
  • Features
BRANDSN · RC-2025-X004CE · FCC · RoHS · ULPRIVATELABEL
03

Branding

Private-label printing, chassis nameplates, and brand element integration at every touchpoint.

  • Private Label
  • Nameplate
  • Labels
MCU210mm
04

PCB / Board

Interface types, board dimensions, layout optimization, and compatibility for your target application.

  • Interface Types
  • Dimensions
  • Layout
RC★PWRTHERMCPU
05

Device Config

Main controller, storage, power solution, thermal module, and mounting — tailored to your operating environment.

  • Controller
  • Thermal
  • Power
  • Mounting
Our Facilities

Built to produce. Built to last.

Our Shenzhen facility houses dedicated R&D labs, metal fabrication, SMT assembly lines, and a full inspection center — all under one roof, giving us complete control over quality at every stage.

company overview
Company Overview
Product line
Product Line
R & D lab
R & D Center
Software R&D and design —
Independent Algorithm Department
Fast Delivery Operations
Fast Delivery Operations
Testing & Reliability Validation
Testing & Reliability Validation
AFTER-SALES SERVICE
AFTER-SALES SERVICE
01 — In-House Control

Metal, PCB & Assembly

Metal housing fabrication, PCB assembly, and final assembly are all managed on-site, eliminating third-party manufacturing risks.

02 — Engineering Team

Dedicated R&D Engineers

Our team continuously develops new products and improvements, with deep expertise in display hardware, firmware, and embedded systems.

03 — Global Dispatch

Agile Global Logistics

Direct access to international freight. Champion products held in stock. Delivery to 50+ countries — within 15-25 working days.

Quality Control Process

Four stages, zero compromise.

Every product passes through a four-stage quality control system. From incoming materials to final shipment — nothing leaves without full clearance at every gate.

Full inspection of Material
Stage 01 — IPQC

Incoming Inspection

100% test of all incoming materials. LCD panels verified to A++ grade before purchase is approved.

image (3)
Stage 02 — QA

Quality Control

SOP-governed assembly. In-process checkpoints catch deviations and test the displays.

image (2)
Stage 03 — FQC

Final Quality Control

100% functional, visual, and performance inspection on every finished unit after aging test.

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Stage 04 — OQC

Outgoing Inspection

Pre-shipment verification: packaging integrity, labelling accuracy, and final functional sign-off.

aging testing
Burn-In Aging Test

24-48 hours of continuous aging testing

Every finished product runs continuously under controlled conditions for 24 to 48 hours before shipment — surfacing any early-life failures and ensuring only stable, verified products reach our customers.

100%

Units tested

24-48h

Continuous run

A++

Panel grade

Certifications & Compliance

Globally certified. Independently verified.

All RCSTARS products carry internationally recognised certifications. Every certificate is obtained through accredited third-party testing bodies — never self-declared.

CE

CE Marking

EU Conformity

FCC

FCC Cert.

US Market

ISO 9001

ISO 9001:2022

Quality Mgmt

RoHS

RoHS 2

Hazard-Free

ISO 14001

ISO 14001

Environment

FDA

FDA Cert.

US Compliance

Authentication ()
FCC Certification
FCC Certification
RED Certificate
ISO 9001:2022
ISO 14001
RoHS 2
RoHS Certificate
LVD Certificate
EMC Certificate
ERP Test
FDA Certificate
HDMI Adopter
Enterprise ()
High-Tech Enterprise
Shenzhen Specialized
Special & New Enterprise
Standard Implementation
Patents ()
Utility Patent
Utility Patent
Copyrights ()
Copyright
Copyright
Copyright
Copyright

"Quality is not an act — it is a discipline. We build it into every component, every process, and every partnership we commit to."

— RCSTARS Quality Promise

After-Sales & Warranty

Support that outlasts delivery.

Nationwide coverage, rapid engineer response, and warranty terms designed to keep your devices running — long after delivery.

5

Year Warranty Indoor Products

Comprehensive coverage including major components. The longest standard warranty in its class.

3

Year Warranty Outdoor & High-Brightness

Engineered for demanding environments. Comprehensive coverage including all major components.

+

Extended Plans Project-Based Extensions

Negotiable extended warranty and service upgrades tailored to project requirements and deployment scale.

View complete warranty documentation

Each product category carries distinct terms, response timelines, and service modes.

Common Questions

Answers, clearly.

Straightforward answers to what we hear most often. If yours isn't listed, our team is always ready to talk.

Standard prototyping lead time is 3–5 weeks depending on product complexity. Rush options are available — contact your project manager to discuss accelerated timelines and associated requirements.

Our Commitments

Three guarantees.

Not marketing language. These are the terms by which we measure ourselves — and by which our clients hold us accountable.

01

We Deliver on Time

We meet agreed delivery schedules. When exceptional circumstances arise, we proactively communicate — never leaving you without notice or a plan to resolve it.

02

We Stand Behind Quality

Strict quality control throughout. Any reasonable costs arising from confirmed quality issues within the warranty period are borne by us — no dispute, no deflection.

03

We Invest in the Partnership

Beyond delivery, we provide ongoing technical support and improvement recommendations. We measure success by the longevity of the relationship, not a single transaction.